If you receive FNS/SNAP benefits, then you may qualify for other benefits, such as LifeLine phone service. LifeLine is a federal program that provides a discount on the cost of landline or cell phone service. As the name implies, this service can be a lifeline for many. In an emergency situation, being able to contact 911 quickly can be critical. But staying connected isn’t only important when there’s an emergency; it’s important in every day life. A reliable phone helps you stay connected to family, schedule appointments, communicate with your child’s school, and arrange a ride to and from the grocery store. Importantly, you can use your phone to check the balance on your EBT card. Contact EBT customer service by calling the toll-free number on the back of the card.